Existing Clients
Client Support
When dispatch is down, billing won't post, or settlements won't run, you need a person who already knows your system. Here's how to reach us.
Non-urgentEmail
For questions, report requests, and scheduling, email us with your company name and a short description.
Remote session
Screen share
If we need to see your screen, we'll send you a secure session link during the call. Never accept a remote session from anyone you didn't contact first.
Help us help you faster
- What's affected: dispatch, billing, settlements, EDI, reports, a specific workstation, or everyone
- When it started and whether anything changed: an update, a new user, a new interface
- Exact error text or a screenshot
- Business impact: are trucks or invoices waiting?
Support agreements
Clients with a monthly support agreement get scheduled on-site time and priority response under the terms of their agreement. To set one up or change one, see On-Site & Remote Support or contact us.
Using Exspeedite software?
Exspeedite is our sister company and has its own support team. Visit exspeedite.com for product support.