When your system of record becomes a risk
Most carriers didn't pick their TMS last year. They picked it a decade or two ago, built their operation around it, and kept trucking. Over time the system picked up custom reports, one-off interfaces, workarounds that only one person remembers, and versions that drifted further from current. It still moves freight, but every month it gets harder to change.
That's the legacy TMS trap. You know the signs:
- Upgrades keep slipping. The vendor's queue is months out, and nobody wants to touch custom code without a safety net.
- Tribal knowledge. Key setups and reports live in one person's head, and that person is close to retirement or already gone.
- Dirty data. Duplicate customers, stale rate tables, and orphaned records make billing slow and reporting unreliable.
- Bolt-on sprawl. ELD, fuel card, imaging, and accounting interfaces were added one at a time, and nobody has the full picture.
- Pressure to replace. Vendors are pitching a rip-and-replace, but nobody has put a real number on what you'd gain or risk.
You need someone who has worked inside these systems, at the database, in the dispatch office, and on go-live week, and who has no reason to steer you anywhere but where the numbers point.
Three paths: Stabilize, Optimize, or Exit
Every engagement starts with an honest assessment. From there, we recommend one of three paths. Many carriers move through all three over time.
1. Stabilize
Get the system you own back under control. We document the configuration, inventory every custom modification and interface, verify backups and recovery, and bring the system up to a supported, current release.
- Configuration and customization inventory
- Upgrade planning, test environment, and execution, including custom code compatibility checks
- Backup, recovery, and access review
- Documentation that outlasts any single employee
2. Optimize
Most carriers use a fraction of what their TMS can do. As our original site put it years ago: "There is a lot to the software package, and it has more there than you know." We find the unused capability and put it to work.
- Workflow review across order entry, dispatch, billing, settlements, and AR
- Rating and tariff cleanup, fuel surcharge tables, and accessorial setups
- Custom reports, invoices, settlement statements, and cheques (see Reporting & Business Documents)
- Targeted retraining for dispatch, billing, and payroll staff (see Training & Enablement)
- SQL data cleanup: duplicate customers, dead lanes, stale records (see SQL Data Mining)
3. Exit
When the system truly can't take you where you're going, we plan the move off it so it's controlled, measured, and reversible until the day you cut over.
- Business case: total cost of staying vs. moving, in plain numbers
- Requirements and vendor-neutral selection (see TMS Selection & Advisory)
- Data migration plan: mapping, cleansing, test loads, and reconciliation
- Parallel run, cutover weekend, and go-live support (see TMS Implementation & Go-Live)
Independent by design
Strong Tower Consulting never requires you to buy our software. Our sister company, Exspeedite, builds a TMS, and that's exactly why we know what's under the hood of yours. If staying put is the right answer, we'll say so. If another product fits better, we'll say that too.
Truckmate expertise
Since 2008, a big share of our field work has been on Truckmate: new installations, version upgrades, custom code reviews, conversions, and go-live weeks on site with carriers across the country. Our team includes people who led Training & Installation at Maddocks Systems, Truckmate's original developer, before it became part of TMW Systems.
Clients have trusted us with:
- Upgrades on your schedule. When the vendor's queue is months out, we can take on the installation, testing, and training parts of the project to bring your date in.
- Custom code compatibility. Before an upgrade, we check every modification. Customer-requested enhancements are often rolled into the next release, and we confirm what can be retired.
- First-time go-lives. Planning, staff training, and on-site go-live week.
- Add-on modules. Mobile communications, repair & maintenance, imaging, and accounting interfaces.
Since you came aboard our staff now experiences an almost instant response to any Truckmate issues that may arise. The increase in our productivity has been dramatic.
How a legacy TMS engagement runs
- Discovery (on site or remote). We interview dispatch, billing, safety, payroll, and leadership, then review the system itself: version, configuration, customizations, interfaces, and data quality.
- Findings & recommendation. A written assessment ranking risks and opportunities, with a clear Stabilize / Optimize / Exit recommendation and what each path costs.
- Plan. Scope, schedule, test plan, rollback plan, and who owns what on your team and ours.
- Execute. Upgrades, cleanup, configuration, reports, training, or migration, managed to the plan with regular status reporting.
- Sustain. Ongoing support and advisory so the gains hold (see On-Site & Remote Support).
What you get
| Deliverable | What it gives you |
|---|---|
| System & customization inventory | A documented picture of how your TMS is really configured, including every custom piece |
| Risk & opportunity assessment | Ranked findings across operations, billing, data, and infrastructure |
| Path recommendation | Stabilize, Optimize, or Exit, with costs, timeline, and trade-offs |
| Upgrade or migration plan | Test plan, cutover plan, and rollback plan your team can sign off on |
| Training & documentation | Role-based training and runbooks that outlast staff turnover |
Who this is for
Truckload and LTL carriers, brokerage operations, intermodal and drayage companies, and private fleets running Truckmate or another long-standing TMS, especially if you're:
- More than one major release behind
- Carrying custom code or interfaces nobody has documented
- Being pitched a replacement and want an independent second opinion
- Growing through acquisition and running more than one system
Frequently asked questions
Do we have to replace our legacy TMS?
No. Many carriers get years of additional value from the system they already own once it's stabilized, cleaned up, and properly configured. We recommend a replacement only when the numbers support it.
Can you help with a Truckmate upgrade when the vendor's schedule is months out?
Yes. We've performed Truckmate upgrades, custom code reviews, and installations since 2008, and we can take on the installation, testing, and training parts of an upgrade to bring your timeline in.
Will you push us toward Exspeedite software?
No. Strong Tower Consulting is independent advisory. Our consulting never requires buying our sister company's software, and if another product is the better fit, we'll tell you.
What happens to our historical data if we migrate?
We plan the data path before anything moves: customers, rates, equipment, drivers, open AR and AP, and the history you need for reporting and audits. We map, cleanse, test-load, and reconcile it so nothing is lost at cutover.
Do you work on site?
Yes. Assessments and go-live weeks are usually on site, and ongoing work is often remote. We match the mix to the project.
Truckmate is a trademark of its respective owner (Trimble Inc.). Strong Tower Consulting is an independent consulting firm and is not affiliated with or endorsed by Trimble or TMW Systems.